At Rose and Petals Bags, we take pride in the quality of our handmade products. However, if you receive a damaged or incorrect item, please inform us within 48 hours of delivery by emailing hello@roseandpetalsbags.com with clear photos and order details.

We accept returns or offer replacements only in the case of:

• Damaged or defective items

• Incorrect product delivered   

• Return should be initiated within 7 working days   

• Replacement product will be delivered within 7 working days 

We do not accept returns for reasons such as change of mind, color preference, or minor variations due to the handmade nature of our products. Refunds (if applicable) will be credited within 7–10 working days after we receive the returned product.